Client Grievance Policy

The Riverland Community Legal Service Inc has a commitment to excellence in client services and practices.  Your feedback is important to us and you may be asked to complete a client satisfaction survey at the end of your consultation with a solicitor.

The Service also has in place a client grievance process, which invites you to address any grievance that you may have in relation to this Service.  Client complaints may be made by booking an appointment with the Co-ordinator, or alternatively, you may address your complaint in writing to the Chairperson of the Management Committee.  Client complaints will be handled in a confidential and efficient manner.

We will endeavour to deal with any client grievances within 7 working days, exceptions may apply where the matter needs to be addressed with the full Management Committee.

Client needs are our priority.

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